E-Shop Operator

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Radim Karczmarzyk

Guty 178

Trinec

73955

(the above address is the registered office of the company, not the address of the shop)

The E-Moto Park shop is located at Návsí 181, 73992

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IČO: 09428062

DIC: CZ9301125394

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These terms and conditions apply to the sale of goods through the online shop located on the e-moto-park.com internet domain (or its subdomains of a lower level).

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General Terms and Conditions

General provisions

These Terms and Conditions define the rights and obligations of the E-Moto-Park.com, Radim Karczmarzyk, VAT: 09428062, place of business: Návsí 181 (hereinafter referred to as the Seller) and the Buyer – the Consumer.

Ordering goods

By completing and submitting an order placed through the online store, the customer confirms the binding nature of the order and his/her agreement to these terms and conditions. You will be informed of the acceptance of your order by a confirmation email, provided that you provide the correct email address.

If you do not receive a confirmation email with a copy of your order, please contact us either by phone or by email at info (at) e-moto-park . com. A confirmation email confirming receipt of your order in the system is not a confirmation of your order. If the goods you have ordered are not currently in stock or the delivery date cannot be met, you will be informed of this fact via email. If you cancel your order within 24 hours, either by e-mail or telephone, the order will be deemed cancelled. When cancelling an order by email, please be sure to include your name, email address and a description of the goods you are cancelling.

Order cancellation

On the part of the buyer – the buyer may cancel the order at any time before the binding confirmation of the order without giving any reason. After the binding order confirmation, cancellation can only be made if the seller fails to meet the agreed delivery conditions. In the event of cancellation of a confirmed order, the buyer is obliged to pay the seller for the damage caused by this action.
The seller may claim the right to payment of damages, especially in the case of the purchase of goods “to order”, which had to be procured at the request of the customer or in the event that demonstrable costs have already been incurred in connection with the provision of goods, such as unnecessary transport, etc. On the part of the Seller – the Seller reserves the right to cancel the order or part of the order in the following cases: the goods are no longer produced or delivered, or if the price of the supplier of the goods or the costs for the execution or delivery of the order have changed significantly and the customer does not accept the change in price.
In the event that this situation arises, the Seller will immediately contact the Buyer to agree on further action. If the buyer has already paid part or all of the purchase price, it will be transferred back to the buyer’s account as soon as possible, but no later than 30 working days.

Withdrawal from the purchase contract

On the part of the buyer – the buyer has the right under § 53 CC 40/1964 Coll. to withdraw from the contract within 14 days of purchase of the goods. This right is conditional on the purchase as a natural person (not on the registration number).
Please contact us in writing that you are requesting to withdraw from the contract. Please include your order number and date of purchase. After sending your cancellation request, please wait for the claims officer to contact you and inform you which address to send the goods to. In the case of withdrawal from a purchase contract, the customer always sends the goods at his own expense under the following conditions:
must not be used, must be undamaged, must be complete (including accessories, warranty card, instructions, etc.), with a copy of the proof of purchase

We are not liable for any loss or damage to the goods en route to us. Please do not send goods on COD, otherwise they will not be collected.
If all the above conditions for returning the goods are met, we will send you the money for the goods by bank transfer to your account within 30 days of withdrawal. In the event of non-delivery of complete goods or otherwise contrary to the above conditions, the deadline will be postponed until the delivery of full goods.
In the event of failure to meet any of the above conditions, we will not accept withdrawal from the consumer contract and the goods will be returned at the cost of the sender or stored at our premises for a handling fee of 0.5% of the selling price of the goods per day of storage.

Order processing

In the event of any doubt, the operator or its responsible representative has the right to contact the customer using the details provided by the customer. If the customer cannot be contacted, the order will be cancelled.

Payment methods

-payment on delivery – payment on receipt of the goods at the point of delivery or on delivery by courier to your home.

-by bank transfer – when paying by bank transfer, the customer will be informed in writing about the status of the order (see above) and will be provided with all the necessary data for transferring the amount to the operator’s account.

-Online credit card – when paying online by credit card, the customer will be informed in writing about the status of the order (see above).

An advance invoice will be issued to the customer and sent to their email. After the amount has been credited to the operator’s account, the goods will be sent immediately to the billing or delivery address specified in the order.
-only collection of goods is possible at the company’s headquarters, cash payments are possible.

Delivery conditions

The delivery date depends on the type of goods ordered. In the case of commonly available goods and goods that we have in stock, the shipment is usually sent the next working day. The delivery time is 10 days from receipt of the order.
The collection point is determined on the basis of the buyer’s order. Delivery of the goods to the specified location is deemed to be fulfilled. Transportation to the destination address is provided by the seller. The shipment of goods always includes a tax document.
We provide delivery of goods throughout the Czech Republic by mail order.

Personal collection for picking up the ordered goods can be realized at our place of business or at our dealers.

Warranty and Claims

The Terms and Conditions include the Complaints Policy.

Prices of goods, VAT

The operator of the online store is a VAT payer. All prices of goods are inclusive of VAT and PHE (for goods subject to recycling fee).

Discount coupon

The discount coupon issued by our company can only be redeemed on our e-shop.

Personal data protection

By submitting a completed order, the buyer gives the seller, in accordance with Section 5 of Act No. 101/2000 Coll., as amended, on the protection of personal data, for an indefinite period of time, consent to the processing of the buyer’s personal data (title, name, surname, birth number or date of birth, residence, telephone number, e-mail address) in the seller’s database for its needs for the purpose of recording contracts, accounting records and for the purpose of sending new offers of goods. The Seller undertakes that only employees who have undertaken to maintain the confidentiality of personal data will have access to personal data.
The online shop reserves the right to withdraw from the security guarantee in the event of an attack on the server by an unknown perpetrator (hacker). Only in such a case the above mentioned data handling rules do not apply.

Complaints Procedure

This Complaints Procedure has been prepared in accordance with the Civil Code, in accordance with the provisions of Act No. 40/1964 Coll. and applies to consumer goods (hereinafter referred to as “goods”) for which the buyer’s rights under liability for defects are exercised during the warranty period (hereinafter referred to as “complaints”). By accepting the goods from the seller, the buyer agrees to the following Complaints Procedure. In the event that the goods are not collected in person, the acceptance of the goods shall be understood as the moment of their handover to the first carrier.

Check

The customer is obliged to inspect the delivery if it is not visibly damaged or defaced. If the delivery is damaged, the customer shall not accept the delivery and shall immediately contact the e-moto-park.com online shop. If the customer discovers any difference between the invoice and the goods actually delivered, or has not received the invoice – tax receipt with the shipment, he is obliged to inform e-moto-park.com immediately, failing which he runs the risk that any subsequent claim will not be accepted. Only goods complete, with accompanying documentation and in their original packaging will be accepted for warranty repair.

Claims for e-moto-park.com shipments can only be made at the supplier’s premises:

Radim Karczmarzyk

Návsí 181

Návsí

73992

info(zavinac)e-moto-park.com
tel.-721-625-601-

Complaints, how to proceed?

Our company tries to be as close to you as possible. We know from our own experience, and probably everyone knows how unpleasant it is to make a claim on a product. However, if there is already a problem, e.g. the goods did not arrive in full order, or a defect has appeared during use, please follow the instructions in the following paragraphs of this page.

– the goods arrived in damaged packaging.

In this case, it is better not to accept the parcel or to inspect the parcel together with the delivery person to make sure it is complete and in the original packaging intact. However, in any case, the delivery person is obliged to draw up a report on the damaged parcel at your request, and with this document you must come to your branch of the Czech Post within 24 hours of receipt, where you can file a claim for damage. Do not send the goods to us, the claim must be made within 24 hours of receipt, and if you first send the parcel to our company, this is not correct. e-moto-park.com cannot compensate you for such a claim. Please let us know how the claim turned out at the post office. Thank you.

– the goods arrived in intact packaging but are mechanically damaged by transport.

Send the goods to us at the above address, we will exchange them and send the new goods within 5 days.

– the goods arrived safely, but there was an operational defect.

If you discover a defect in the goods (even with the passage of time), check the purchase document to see if the goods are under warranty (the functional warranty is usually 24 months, unless otherwise stated), if the goods are under warranty, send them with a copy of the purchase document to our company address. Please see the paragraph below for what to include with the parcel sent to us for a claim and other information. We will review your claim and do our best to resolve it as quickly as possible.steering.

Description of a correctly sent complaint.

Please inform us first in writing to: info(zavinac)e-moto-park . com, then please prepare the tax document that was delivered with the goods. Please wrap the defective goods in the original packaging and do not forget to enclose a copy of the delivery receipt or other proof of when the goods were delivered to you, as well as a detailed description of the defect in the product. Please send the defective goods together with the proof of purchase and a description of the defect and your return address and contact details to our address above. The customer bears the cost of transporting the claim to e-moto-park.com’s premises, as well as the risk and responsibility for damage to the shipment by transport. For this reason, we recommend that you insure the shipment.

Limitation of warranty

engine and parts warranty

Motors: 2 years
Batteries: 6M /2 years
Other parts: 6 months
Warranties are limited to replacement of parts when products are determined by the manufacturing company, at its sole discretion, to be defective.

Loss of warranty
Overloading or disassembly.

Please make sure your bike is compatible with our conversion kit. If you find that your purchased parts are not suitable for your bike, please do not install them by force or by disassembling individual components. For example, if you find incorrect spacing of the front fork or rear mounting points. The front spacing should be 100mm and the rear spacing 135mm. If the fixing dimensions do not match, you will need to modify the bike frame or contact us to request a replacement with the correct type of motor.

Overvoltage – Connecting a battery with a higher voltage than indicated on the conversion kit is not acceptable. Connecting a battery with a higher voltage rating is highly likely to damage the controller, wires, connectors. Therefore, this defect caused by you is not covered by the warranty.
The warranty also does not cover the use of electric kits or e-bikes in an environment where there is a likelihood of water entering the motor, mud, chemicals and other contaminants causing the electric motor and other parts of the entire conversion kit to become inoperable. Further, the warranty does not cover the use of the conversion kit for stunt purposes, jumping on ramps, competition events, acrobatics, off-road use and similar activities.
Upon discovery of any damage caused by inadequate maintenance, improper storage, improper transportation, misuse, neglect, abuse, or use of the product contrary to the warnings in the product manual
The warranty also does not cover any defects in the product which, in the opinion of the manufacturer, have been caused by improper configuration, repair, alteration, modification. Authorized repairs are provided only by the manufacturer and its dealers.
When the conversion kit is used for third party, rental or commercial purposes, the warranty is reduced to one year for the motors, six months for the battery and other parts.

For any further questions, please contact us using our form at

www-e-moto-park.com

e-moto-park.com will handle your claim within 30 days.
We normallyhandle technical problems within 72 hours and other claims within 14 days.

Dispute Resolution

Mutual disputes between the seller and the buyer are resolved by the general courts.


The Seller undertakes to seek out-of-court dispute resolution with the Buyer as a matter of priority, unless the Buyer refuses.

This procedure is neither mediation under Act No. 202/2012 Coll., on Mediation, as amended, nor arbitration steeringm under Act No. 216/1994 Coll., on Arbitration steeringm and Enforcement of Arbitral Awards, as amended, and its use does not affect the parties’ right to take their claim to court. During the out-of-court settlement negotiations, the limitation and prescription periods under the Civil Code shall not run or begin to run unless one of the parties to the dispute expressly refuses to continue the negotiations.

Supervision of compliance with the obligations under Act No. 634/1992 Coll., on Consumer Protection, as amended, is carried out by the Czech Trade Inspection Authority (www.coi.cz).

Disposal notice:

According to the European Directive 2002/96/EC, no longer usable electrical equipmentsteering and according to the European Directive 2006/66/EC, defective or used batteries must be collected separately and transported for environmentally friendly recycling.
Do not dispose of the drive unit, control computer, batteries, speed sensor, accessories and batteries in landfills or by incineration. Batteries must be recycled in a special way. Return batteries for disposal to your dealer or contact

Take-back facilities e-moto-park.com.

Radim Karczmarzyk, Návsí 181, Návsí 73992

Drop off your old batteries with us for free! When transporting, please observe the following guidelines.
1.Avoid short circuits and mechanical damage.
2.Store in a cool, dry place.
3.Leave protective covers on the poles (if present)
4.Never dispose of old batteries in household waste
5.Prevent unwanted movements of the battery during transport

Final arrangements

These terms and conditions form an integral part of any contract of sale that arises in the context of mail order sales between the seller and the buyer. The Buyer accepts these terms and conditions in full and without reservation by sending his order to the Seller.

These terms and conditions shall come into force and effect on 1 January 2020 and shall remain in force until revoked or amended. Legal relations not regulated by these terms and conditions shall be governed by the law of the Czech Republic.